FiddleStick Crafts
From the heart of rural England
Frequently Asked Questions
How long will my parcel take to arrive?
We keep some of our designs with the most popular engravings on our shelves, ready-to-wrap (4 & 6 coat and wall wellie racks). If you order these by noon they will be posted and arrive within 1-3 days by courier service within the UK only. You will incur an extra charge of £2 if you live in a remote area includes postcodes beginning with IM, HS & ZE. If this is not picked up through the order process, then I will email you with an additional pay pal invoice.
The normal delivery time for personalised orders varies but we aim to get to you in 21 days, depending on how busy we are. Sometimes we can do quicker, please do not hesitate to contact me by e mail if you need something by a certain date.
Do you deliver to Channel Islands and outside of UK?
Not through this website, you will need to contact me by e mail Julie@fiddlestickcrafts.co.uk letting me know what you want to order and I will get a post & package fee for you. I will then e mail you a pay pal invoice which you will need to pay before goods can be shipped out. You do not need a pay pal account to pay a pay pal invoice just a debit or credit card.
What else can you make?
Please contact me by e mail to see if I am able to make a bespoke gift for you Julie@fiddlestickcrafts.co.uk I will be happy to call you back if we need to have a phone conversation.
Do you take returns?
Our aim is to always deliver quality handmade quality gifts, but yes of course if goods are faulty, first please contact me by e mail Julie@fiddlestickcrafts.co.uk sending a photo if possible. Please contact me within 21 days of receipt. Please note personalised orders will not be able to be returned unless photo proof shows goods damaged in the post. I have had packaging bespoke made for these gifts in double thick card boxes for extra strength, packaging is sourced locally in Shropshire.
Where can I find your full Terms & Conditions?
Please click here.
How long will my parcel take to arrive?
We keep some of our designs with the most popular engravings on our shelves, ready-to-wrap (4 & 6 coat and wall wellie racks). If you order these by noon they will be posted and arrive within 1-3 days by courier service within the UK only. You will incur an extra charge of £2 if you live in a remote area includes postcodes beginning with IM, HS & ZE. If this is not picked up through the order process, then I will email you with an additional pay pal invoice.
The normal delivery time for personalised orders varies but we aim to get to you in 21 days, depending on how busy we are. Sometimes we can do quicker, please do not hesitate to contact me by e mail if you need something by a certain date.
Do you deliver to Channel Islands and outside of UK?
Not through this website, you will need to contact me by e mail Julie@fiddlestickcrafts.co.uk letting me know what you want to order and I will get a post & package fee for you. I will then e mail you a pay pal invoice which you will need to pay before goods can be shipped out. You do not need a pay pal account to pay a pay pal invoice just a debit or credit card.
What else can you make?
Please contact me by e mail to see if I am able to make a bespoke gift for you Julie@fiddlestickcrafts.co.uk I will be happy to call you back if we need to have a phone conversation.
Do you take returns?
Our aim is to always deliver quality handmade quality gifts, but yes of course if goods are faulty, first please contact me by e mail Julie@fiddlestickcrafts.co.uk sending a photo if possible. Please contact me within 21 days of receipt. Please note personalised orders will not be able to be returned unless photo proof shows goods damaged in the post. I have had packaging bespoke made for these gifts in double thick card boxes for extra strength, packaging is sourced locally in Shropshire.
Where can I find your full Terms & Conditions?
Please click here.
